Frequently Asked Questions
Can you make my cakes exactly how I’d like them?
Yes, when placing an order please be specific on your requirements.
How much notice do you need?
I prefer at least 7 days notice on cupcakes and 10 days on celebration cake orders but we will try to accommodate an urgent request. If ordering a fruit cake please allow at least 8 weeks notice and 5 months notice on wedding cupcakes and cakes, to enable the best possible service.
How should I store my cakes?
I advise to get the best from your cupcakes, that you store them in the box that they are delivered in, in a cool place. It's recommended that they are not stored in the fridge and that the cupcakes are consumed within 36 hours of delivery.
Do you deliver?
Yes. I deliver a FREE service within a 3 mile radius.
Can I collect my order?
Yes, please specify when placing your order.
Do you send cakes through the post?
No. As I cannot guarantee their quality on arrival, all cakes are hand delivered or collected.
How much deposit do you require?
A 50% non-refundable deposit is paid on the total cost at the time of ordering, with the balance payable on delivery or collection. For Wedding cupcakes or cakes, the outstanding balance is due 5 weeks prior to the event.
Do you have a cancellation policy?
Yes, if you have to cancel your order a week before the event, you will be liable to pay for any special order items, and for any work that has been started. In addition if a wedding cake is cancelled within 3 weeks of the wedding date, the full balance is payable.
What ingredients do you use?
The best quality ingredients are used in all Kerry's Cupcakes. Where possible I will use Organic and Fairtrade products. Condensed Milk is used for vegetarian/vegan recipes. All decorations are edible and made from sugar paste, flower paste or gum paste. The glitter and glue is edible and non-toxic.